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345118254_cf570f2a75_b customer empathy Screen Shot 2014-12-17 at 1.40.07 PM OpenView-63 UserTesting Demo

Have you ever been to a conference where a presentation impacts you to the point of insanity? You can’t get it out of your head. The sound bites, charts, imagery, and style are captivating. It’s happened to me only a couple of times. The first was listening to Mike Lazerow present his “Science of Weird” presentation. It […]