Will Microsoft’s customer’s forgive them for Windows 8? Here are a few lessons we can glean on backtracking gracefully from a failed product offering.
Follow these 11 industry trends to see where the puck is going and make sure your SaaS product strategy gets you there first.
Here are three lessons in customer service conflict resolution I recently learned from the automotive industry. Even though my dealer let me down, I’ll keep going back. Here’s why.
Maintaining a steady stream of communications with your customers is key to retaining them. Read on for tips on how to improve your customer relationship management by crafting a customer touchpoint strategy.
Strong partnerships with professional service providers are crucial to allowing a technology company to provide a satisfying full product experience for its customers.
Are you in the early stages of building your organization? Read on for some key tactics to help in creating a company that is truly customer service focused.
How important are strong B2B customer relationships? You might be surprised how these three customer engagement tactics can help impact your bottom line.
Salesforce.com was spending way too much time negotiating its SLA, so what did it do? It simply moved the material to a dedicated trust site. And you can, too.
When it comes to professional services for software companies, the best talent needs to have a rare combination of technical expertise, collaborative working style, and a customer-centered attitude.
To compete successfully with major incumbent software vendors, expansion-stage companies need to develop an effective professional services organization.